A family company with two properties needed both its day-to-day operations and its principal looked after. We built a private hub whose primary user is a non-technical owner in his eighties, with an AI assistant designed around what it cannot do.
A private family hub with a chat assistant designed elder-first: large type, plain language, patient answers, organized into the topics the owner actually thinks in: the properties, the household, scheduling, and getting help.
A web hub on an isolated database with row-level security and deliberately scoped credentials, with no delete grants anywhere. Deterministic scheduled workflows handle deadlines and news monitoring with no AI in the loop, so a missed API call can never mean a missed date, and a weekly plain-English digest goes out through Gmail. The assistant runs on small, fast models with per-topic context, so cost tracks the active conversation, not the archive. The next module extends the same escalate-to-family pattern to his inbox: junk tidied daily, unsubscribes only on his one-tap approval, and anything that looks like a scam diverted and flagged to the family instead of left sitting in front of him.
Elder-first design is just honest design. We build assistants people actually use.
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