FirstCoast.ai
Professional services

Automated Inbox Cleanup, Monitoring, and Email Drafts

For a solo-operator agency, the inbox was the whole front office. Now three agents run it together: client mail arrives with a reply already drafted, the clutter clears itself on a schedule, and sent messages that never got an answer are surfaced instead of forgotten.

The problem

  • Client support, new leads, vendor mail, and noise landed in one inbox with no triage
  • Over a thousand messages from more than two hundred senders had accumulated, and Monday mornings went to clearing them
  • The expensive failure was invisible: a proposal that got no reply and no second nudge

What we built

Three cooperating agents over one Gmail inbox. A triage agent classifies incoming mail and drafts replies for client messages, grounded in that client's context and saved in-thread. A cleanup agent works the other kind of mail on a schedule. A follow-up agent watches sent mail for threads that never came back.

  • Draft replies are never auto-sent; the owner edits and sends from the inbox like any other email
  • Cleanup verdicts are per sender, with a protect list the AI cannot overrule; nothing is ever permanently deleted, and every run is reversible
  • Only true one-click unsubscribes are ever automated; links that would confirm the address to a spammer are refused by design
  • Follow-up nudges cap themselves: after four mentions a thread goes quiet, and a week with nothing waiting posts nothing at all

How it works

Scheduled workflows over the Gmail API with deterministic pre-filters, small fast models for classification, a stronger model for drafting grounded in per-client records, and a test suite that exercises the safety rules, including the no-delete guarantee, outside the mailbox before anything runs against it. Reports and one-tap actions arrive in Telegram.

The results

  • A 1,103-message, 221-sender backlog became a scheduled sweep instead of a Monday-morning job
  • Client emails wait with a context-aware draft attached instead of waiting to be started
  • The cleanup agent runs for about a dime a month; the follow-up watcher costs nothing at all

What's sitting in your inbox right now?

Triage, cleanup, and follow-up are one system. Your reply time becomes your competitive advantage.

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Automated Inbox Cleanup, Monitoring, and Email Drafts | FirstCoast.ai